Key Info

Frequently Asked Questions

Everything you need to know before your visit to Sacred Ritual Spa.

Before You Arrive

A Little Preparation Goes a Long Way

A few practical notes to help you settle into your ritual the moment you arrive. If you can’t find what you’re looking for here, our team is always a call or message away.

Do I need to avoid anything before my appointment?

There are no strict requirements — but limiting caffeine and alcohol beforehand will help you fully sink into the experience.

Do I need to wear specific clothing?

No special outfit required. We provide spa gowns to change into on arrival, so your own clothes stay protected.

What is your cancellation policy?

A minimum of 48 hours notice is required for any changes. Deposits are non-refundable, however appointments can be transferred to another person in case of emergency or illness. Full details are on our Booking & Cancellation Policy page.

Are spa treatments safe during pregnancy?

Yes — we use pregnancy-safe products throughout our treatments. That said, we recommend consulting your healthcare provider before booking, and we cannot accept responsibility for outcomes.

What happens if I arrive early?

Our therapists are usually inside the spa with other guests and may not be able to greet you immediately. There are plenty of places nearby to enjoy a coffee or a stroll until your scheduled time. If the door is locked when you arrive on time, simply ring the intercom.

I can’t find your spa — or the door is locked.

We’re located inside Salon Lane — look for the Salon Lane sign at street level. If the entrance is locked at your scheduled time, ring the intercom next to the door and we’ll let you in. Please don’t worry — the therapists are usually waiting at the door at your booked time. Once inside, sign in at the reception desk and feel free to grab a drink or use the bathrooms.

Do I need to bring my gift voucher?

Yes please. Without your voucher on hand we may have to either decline the service or ask for the remaining balance.

Do you offer privacy for guests with religious attire?

Absolutely. We can accommodate religious and cultural privacy needs — just let us know in advance or on arrival.

Can I bring children with me?

One child over the age of 8 may be in the room during a Singles appointment (this isn’t possible for couples or 2-person bookings). Children over 10 can also enjoy our spa services with parental permission.

What do I do if I’m running late?

Your treatment duration may be affected as we have clients booked after you. Please let us know as early as you can:

Can I add a longer service or request a blow dry?

Possibly — please ask our team on arrival. We’ll always do our best to accommodate, subject to availability. Additional charges will apply.

I have an allergy to a particular ingredient. What do I do?

Please let our team know on arrival, and feel free to check the labels of any products being used. We do our best to avoid allergens, but we cannot accept responsibility for allergic reactions.

How can I customise my treatment?

On arrival you’ll fill out a short questionnaire — your chance to share preferences and personalise your experience. We aim to accommodate realistic requests wherever possible.

How To Find Us

Finding Your Sanctuary

Detailed walking, driving and parking instructions for each of our three locations.

Sydney

Bondi Junction

Walking

~1 minute from Westfield Bondi Junction. 2–3 minutes from Bondi Junction train and bus terminal.

Parking

Closest car parks: Westfield Bondi Junction (up to 3 hours free with the Westfield app) or East Gate Shopping.

Directions

From Westfield, take the Anita Gelato exit and pass Grey Street heading toward Bronte. Look for the Salon Lane sign — entrance is from Bronte Road. Nearby landmarks: Leaf Café, Club Bondi Junction, Virgin Active, Grill’d.

On Arrival

If you’re early and no one is at the door, please wait outside — our staff may be busy with another treatment. If you’re on time, ring the intercom. Toilets, drinking water and hot beverages are all available inside Salon Lane.

Sydney

St Leonards

Walking

1–2 minutes from Crows Nest Metro station. ~4 minutes from St Leonards train station.

Directions

Follow your GPS to St Leonards Square by Mirvac (walk along Pacific Highway). On arrival, look for the Salon Lane sign next to QE Supermarket, close to Virgin Active and Rusty Rabbit Café.

Parking

The car park entrance is at 77 Nicholson Street. Enter the St Leonards Square Customer car park (not residential). Inside, take the lift on the left to Level 1 — the Salon Lane sign is next to the lift exit. Free for 1.5 hours weekdays; $8 all day on weekends.

Alternatives: metered parking on Nicholson Street, or the car park at Mall 88 Christie Street (free for 2 hours, 5-minute walk).

Brisbane

West End

Find Us

We’re inside Salon Lane West End, within West Village. Look for the two restaurants Rich & Rare and Good Time — there’s a staircase between them.

Directions

Go up the stairs and you’ll see the Salon Lane building directly in front of you. The ground floor is Vela (Thai restaurant). To the left of Vela, take the Salon Lane staircase up to reception.

On Arrival

Our friendly staff will let you in. If reception is unattended, ring the Sacred Ritual Spa intercom or take a seat in the lobby.

Ready When You Are

Begin Your Ritual

Still have a question? Call us on 0483 903 074 or DM us on Instagram — we’ll get back to you.

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