Our Policy

Booking & Cancellation

A fair, considered framework for protecting your booking — and our therapists’ time.

Thank you for choosing Sacred Ritual Spa.

We understand that life can be unpredictable, and sometimes plans need to change. To ensure the smooth operation of our services and the consideration of our valued guests, we have implemented the following booking policy.

01

Deposit

  • A 50% deposit is required to secure your booking.
  • The deposit is non-refundable, as it is for reserving time and staff exclusively for the booking.
  • The deposit is transferable to another guest.
  • A pencilled-in booking will be released in 2 hours if the deposit is not made.
02

Cancel or Reschedules

  • Please notify us at least 48 hours in advance for cancellations or rescheduling.
  • Only ONE reschedule is permitted per booking if requested more than 48 hours before the appointment.
  • To reschedule, confirm a new booking time online at the time of rescheduling.
  • If unable to find a suitable time, please contact us; the deposit will be held for a future booking, but not beyond 3 months. Please Note: We are often booked out in advance, please send a text to our St. Leonards (0430 624 250), Bondi Junction (0452 225 540) or West End Brisbane (0424 005 090) respectively.
  • If an appointment is cancelled with less than 48 hours notice, 50% of the total treatment value will be deducted.
03

No-Show Policy

  • A no-show is considered 15 minutes or more late without prior contact.
  • Failure to show up without notice results in the full treatment cost being charged.
04

Sudden Sickness

If you fell ill within 48 hours of your appointment time, you can send someone else on your behalf. Our cancellation charges are 50% of the service value (to pay the staff and outgoings). We also bear 50% of the revenue loss. Most establishments charge full fee irregards to the circumstances including hotels, flights, entertainment venues and so forth. However, we believe in fairness and kindness and it reflects in our cancellation policy.

05

Contact Us

Anticipate being late, please text to St. Leonards (0430 624 250), Bondi Junction (0452 225 540) or West End Brisbane (0424 005 090) respectively.

If you’re running late, your treatment duration may affect as we usually have bookings after.

06

Guest Rights

  • Cancellation or Rescheduling: You have the right to cancel or reschedule your appointment before the scheduled time.
  • Product Refunds: Faulty or damaged products can be refunded if returned within 7 days in their original condition. However, we do not offer refunds or exchanges for change-of-mind purchases.
  • Our Commitment: Appointment Changes by Sacred Ritual spa: If we need to cancel your appointment for any reason, we will notify you promptly and offer an alternative appointment or a full refund of any booking fee paid.
  • Policy Fairness: Australian Consumer Law: Our policies align with Australian Consumer Law, aiming to be fair and reasonable. We reserve the right to modify or update these policies as needed.
07

Contact Us

If you have any questions or concerns about our policies, please text us on 0483 903 074 and we’ll get back to you.